Customer Service vs Customer Experience

A business is nothing without its customer, that’s why its important to put your customer first in your business strategy. To stay ahead of your competition, it's important to have unique and personalized customer experience that go above and beyond.

Instagram Launches Tiktok clone, Reels

Instagram introduces a short form video feature to fight back against their competition tiktok

7 Common Social Media Mistakes

Social media is mandatory for businesses these days, but that doesn't mean it's easy. Here are seven common mistakes you need to avoid when posting content on social media

The Importance of Hashtags

When first coming across a hashtag can be a little confusing, but when used correctly, Hashtags help make your content discoverable. Let’s break down the basics of effectively using hashtags on social media

How to Use Messenger Rooms?

Facebook Launches a video conferencing feature Messenger Room, with the ability to add up to 50 people in a virtual room. The feature has been extended to invite Instagram followers, WhatsApp contacts, or anyone with a link. So How do you use it?

Is it Time to Hire a Social Media Manager?

For business owners, social media marketing can feel like a full time job on top of their other responsibilities, but they know all that struggling is worth the pay off. This is your sign that it might be time to pass on the part to a professional while you reap the rewards?

New Twitter Feature Shuts Down Trolls?

Twitter is testing a way to let you limit how many people can reply to your tweets. It’s similar to Facebook’s post view settings.

7 Must Have Tools For Social Listening

Given all the conversations happening online, Social Listening are vital for brands to keep in touch with their customers, their brand, their competitors and their niche more broadly.